Hospitality training for Houston restaurants
Train hosts,
not order takers.
ELEVATE is a server-specific online course paired with on-site coaching for fine-casual and counter-service restaurants — built to raise your guest experience, your reviews, and your team's tips.
Free sample lesson
"Improve Your Tips" — a 7-minute intro to the small service habits that quietly raise your tip percentage on every shift.
01 — The Programs
Hybrid training.
Built for the floor.
Short, mobile-friendly online modules new hires can finish on day one — paired with live on-site coaching tailored to your restaurant's real issues, not generic hotel-style scripts.
Whole team or whole store?
Enroll individually, or train the entire staff.
02 — About MemExp
One system.
No more shadowing.
MemExp sets up a simple online training system specifically for fine-casual and counter-service restaurants in Houston. New hires get short, mobile-friendly lessons on your menu, your service steps, and your standards — instead of shadowing three different people and learning three different ways.
Managers get a dashboard that shows exactly who's finished what, so you're never guessing whether someone is trained before you put them on the floor. After 20 years evolving within this industry — server, manager, and guest — Lisa Albright built ELEVATE from what actually works at the table.
- Server-specific
- Built for the floor, not a hotel
- Houston-based
- Fine-casual & counter-service
- Hybrid coaching
- Online + live on-site
- Real scenarios
- Your menu, your standards
03 — Pricing
Built for your
restaurant.
Every restaurant has different gaps. Schedule a consultation and you'll get a scoped quote based on your team size, the gaps in your Google reviews, and the service standards you want on the floor.
Online certification
Individual
A single server or new hire enrolls in the core ELEVATE online course and earns a certificate.
- Self-paced online modules
- Mobile-friendly lessons
- Steps of service & complaints
- Certificate of completion
Online + live coaching
Whole Team
Your entire staff certifies online, then ELEVATE comes on-site for a custom live training built around your restaurant.
- Manager dashboard & tracking
- Custom 2–3 hour on-site session
- Role-plays from your restaurant
- 1-page Service Standards Playbook
- Optional follow-up visit
Signature ELEVATE program
Whole Store
Multi-location operators and high-volume rooms. Full guest-experience overhaul, ongoing coaching, and Google review audits.
- Everything in Whole Team
- Live sub-4-star review audit
- Higher Hospitality framework
- New manager training included
- Quarterly spot checks
Consultation-based pricing. After a short call you'll get a clear, written proposal.
04 — From the floor
What operators
say after ELEVATE.
"Within a month our sub-4-star reviews stopped mentioning slow service. Lisa's role-plays are the part that actually sticks."
Marcus T.
Owner, fine-casual bistro
"New hires used to take three weeks to feel useful. With the online course they're confident on the floor by day three."
Priya N.
GM, counter-service concept
"ELEVATE is not generic hotel training. It's built for our menu, our team, and the real complaints we see on Google."
Daniel R.
Multi-unit operator
05 — FAQ
Common questions
from owners & managers.
The core ELEVATE course is hosted on a professional learning platform (TalentLMS, with Thinkific / Teachable options). Servers get a real login, mobile-friendly lessons, and a certificate on completion.
No — ELEVATE is built specifically for fine-casual and counter-service spots. The frameworks scale from a small neighborhood concept to a multi-unit operator.
Most servers finish the core modules in a few hours, spread over their first week. Lessons are short and mobile-friendly so they can train between shifts.
Yes. Managers get a dashboard showing exactly who has finished what, so you never have to guess whether someone is trained before putting them on the floor.
Typically a 2–3 hour session at your restaurant covering role-plays, real scenarios from your team, and Q&A with servers and managers. Optional follow-up sessions are available after everyone completes the online course.
Pricing is consultation-based. After a short call we'll scope your team size, your current Google review patterns, and the standards you want — then send a clear written proposal.
Schedule a consultation
Let's elevate
your guest experience.
Tell Lisa about your restaurant, your team size, and where you'd like to be in 90 days. You'll get a scoped proposal — not a sales pitch.
- Call or text Lisa(346) 542-7185
- Emailallin1sweep@aol.com
- Service areaHouston, TX & surrounding